February 24, 2024
Tactics to improve Email communication success rate — Platform Executive


Creating effective B2B Email campaigns that capture attention while maintaining brand integrity is a careful balance of professionalism, targeting, clarity of the value proposition, and utilising engaging content.

In this Covering the Bases entry we take a dive into Email communications tactics. Below are several strategies to ensure your B2B Email campaigns are impactful without cheapening the brand:

  • Strong subject lines: Start with a compelling subject line. Make it relevant, concise, and intriguing without resorting to clickbait tactics. Avoid overly salesy or gimmicky language, as this can often deter a professional audience. Instead, it is best to focus on the value or insight the recipient will gain by opening the Email.
  • Personalisation: Use the recipient’s name and company information to personalise the Email. Reference any past interactions, such as previously downloaded content or attended webinars. Customisation tells the recipient that you understand their specific needs and are not sending generic communications.
  • Targeted content: Segment your audience and tailor your content to match their industries, interests, and place in the buyer’s journey. This improves relevance and demonstrates your brand’s commitment to addressing specific client concerns.
  • Value proposition: Clearly state the benefits of your product or service without overselling. Use data and case studies to back up your claims. This evidentiary approach lends credibility to your brand rather than cheapening it with unsubstantiated statements.
  • Professional tone: Maintain a tone that is professional and aligns with your brand’s voice. While conversational language can work well in B2B Emails, avoid slang or overly casual phrasing that might not resonate with a professional audience.
  • Use accessible language: One of the key mistakes markets make is using internal language to sell to external cohorts. Why do you assume they know what you are talking about, especially if using brand names and/or acronyms? Instead, use language you know your target audience will understand.
  • Educational content: Provide informative content that helps your audience solve their problems. Whitepapers, industry reports, webinars, or how-to guides can position your brand as a thought leader rather than just a seller.
  • Have a clear call-to-action (CTA): Include a clear and compelling call-to-action that guides recipients on what you want them to do next, such as ‘Learn More’, ‘Schedule a Demo’, or ‘Download the Report’. Ensure it stands out visually without appearing garish or desperate.
  • Aesthetic appeal: Design your Email to be visually appealing and consistent with your brand’s aesthetic. Use white space effectively to avoid clutter, and incorporate visuals that enhance your message, like charts, infographics, or branded imagery.
  • Respectful and inclusive language: Show respect for the recipient’s time and intelligence. Avoid hyperbolic language and over-claims that can come off as disingenuous.
  • Mobile optimisation: Ensure your Email design is responsive and looks good on mobile devices, given that many professionals check their Email on the go.
  • Testing and analytics: Use A/B testing for different elements such as subject lines, Email broadcast layouts, and CTAs to understand what resonates with your audience. Monitor open rates, click rates, and conversion rates to gauge the effectiveness of your campaigns. Testing is incredibly important for Email broadcasting.
  • Compliance and respect: Adhere to Email regulations like GDPR, or CAN-SPAM to build trust with your audience. Also, make it easy for recipients to unsubscribe. This reinforces the notion that you respect their Email preferences and upholds the integrity of your brand.
  • Limit the destination links and objective: Ensure that each broadcast has a defined aim. Want to sell products? Sell products. Want to offer a download? Offer a download. Do not mix and match as the response rate will be lower and the message will get diluted. The key advice here is ‘Everything leads to Rome’.
  • Relevance: Ensure that you choose the correct cohort of people from within your CRM to hit with the communication. Sending to all within your database is a strategic mistake and can cost your business significant goodwill and decrease the response rate of any/all future broadcasts. Rather than concentrating on numbers, concentrate on relevance.
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Separate, but intrinsically related to achieving great results from Email communications is setting the right tone for your targeted cohort.

Having the right tone when communicating with your brand’s customers is crucial for a number of reasons, including all of the below:

  • Establishes brand personality: The tone of voice you adopt reveals a lot about your brand personality. A friendly and accessible tone suggests a company that values customer relationships and is approachable. A more formal, professional tone can establish a sense of trust and reliability.
  • Builds trust: Consistency in tone helps to establish trust with your audience. It shows them they can reliably predict the style and level of service or engagement they will receive from your brand.
  • Ensures clear communication: The right tone can help to ensure your messages are understood as intended. Miscommunications can lead to confusion, dissatisfaction or even a loss of business.
  • Connects emotionally: The tone can also play a key role in connecting with your audience on an emotional level. This can be especially important when you want to create a sense of urgency around a promotion, or sympathy and understanding in a crisis.
  • Differentiates you from the competition: Finally, your tone can help set you apart from the competition. A unique, recognisable tone of voice can be a key component of your brand identity and offer a competitive advantage.

Remember, with any and all Email communications, even autoresponders, it is vital to the right tone. For obvious reasons varies wildly depending on your industry, target cohorts, and the nature of the specific communication.

The overall tone should be an authentic reflection of your brand values and personality.

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Adjusting your tone to match the context and customer expectation is also important. For instance, the tone you use in a crisis might be much different than in a promotional campaign.

By focusing on these tactics, you can design B2B Email campaigns that grab attention and engage professionals without compromising the sophistication and esteem of your brand.